Senior Commercial Lines Account Manager

Who We Are
At Kasprzak Insurance Agency, we don’t just sell insurance—we partner with businesses to help them grow stronger and operate smarter. We specialize in delivering tailored risk management strategies and enhanced protection solutions that reduce exposure and improve long-term outcomes.
Our team thrives on collaboration, integrity, and delivering real results for our clients. If you’re passionate about insurance and committed to making a difference for your clients and your colleagues, we’d love to meet you.

What This Role Is All About
As a Senior Commercial Lines Account Manager, you’ll be the primary contact for your assigned book of business, ensuring seamless day-to-day management and exceptional client service. You’ll coordinate closely with producers, underwriters, and internal teams to deliver accurate policy servicing, timely renewals, and effective communication.
Your key responsibilities will include:

• Managing client relationships and maintaining professional communication with carriers and internal teams
• Processing policy/customer requests for items such as endorsements, claims, certificates of insurance, binders, EPI, ID cards, and cancellations
• Preparing, submitting, and marketing new business and renewals, including application and proposal preparation
• Maintaining detailed client records and following up on outstanding policies in the agency management system (Vertafore/AMS360)
• Reviewing monthly renewal lists and collaborating with producers to address coverage changes or missing policies
• Generating invoices and coordinating with accounting on agency-billed accounts
• Ordering and reviewing loss runs as requested
• Participating in training and workshops to enhance service and sales skills
• Meeting or exceeding performance expectations and assisting with additional duties as assigned

• Active State Property & Casualty license (required)
• 5+ years of experience in Commercial Lines account management (preferred)
• Prior experience with Vertafore/AMS360 agency management system (preferred)
• Ability to multitask and manage competing priorities
• Self-motivated with a strong sense of accountability
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Excellent oral and written communication skills
• Strong customer relationship and client-facing abilities
• Positive, friendly, and professional attitude
• High school diploma or equivalent (required)
• Insurance designations (e.g., CIC, CISR) preferred but not required

• Competitive wages with performance-based incentives
• Comprehensive health, dental, and vision coverage
• Group life and disability insurance
• Generous PTO, holidays, and paid volunteer time
• Retirement and compensation planning, including:
• 401(k) plans with match
• Profit sharing
• Continuing education reimbursement and support
• A collaborative team culture as well as tools, resources, and mentorship to help you grow in your career